Privacy Policy

Gem City Stump Grinding ("we," "us," or "our") operates the website at gemcitystumpgrinding.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We collect information you voluntarily provide when you:

• Fill out our contact or quote request form (name, phone number, city/zip code, message)
• Call or text our business phone number
• Upload photos of stumps for quoting purposes
• Email us directly

We also automatically collect limited technical data through Cloudflare Web Analytics, including page views, referrer URLs, and approximate geographic region. This data is collected without cookies and does not identify individual visitors. Cloudflare processes visitor IP addresses for security and analytics purposes but does not share them with us in identifiable form.

How We Use Your Information

• To respond to your quote requests and inquiries
• To schedule and perform stump grinding services
• To send you service-related communications (appointment confirmations, follow-ups)
• To improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information Stored

When you submit a quote request, we store your submitted information (name, phone, city, stump details, message) in a secure database. We also record your IP address and browser user agent for spam prevention and rate limiting purposes. This data is retained for up to 2 years unless you request earlier deletion.

Third-Party Services

We use the following third-party services that may process your data:

• Cloudflare — website hosting, security, DNS, and cookieless analytics
• Resend — transactional email delivery for form submission notifications
• Pushover — push notification delivery to alert our team of new quote requests. Receives your name, phone number, city, and stump count.

These services process your data solely to deliver notifications to our team. We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS / Text Messaging

Our website includes an SMS link that opens your phone's messaging app with a pre-filled message you can edit or delete before sending. Tapping this link does not automatically send a message — you control whether and what to send. If you text us, we will respond with the information you requested (e.g., a quote). We will not send promotional text messages without your prior written consent.

Cookies

This website does not use tracking cookies. Cloudflare may set strictly necessary cookies for security purposes (e.g., bot protection), which do not require consent under applicable privacy laws.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@gemcitystumpgrinding.com or calling (513) 406-6135. We will respond to deletion requests within 30 days.

Data Retention

We retain form submission data for up to 2 years for business record-keeping purposes, unless you request earlier deletion.

Contact

If you have questions about this privacy policy, contact us at:
Gem City Stump Grinding
Email: contact@gemcitystumpgrinding.com
Phone: (513) 406-6135